Introduction

This website is owned and operated by Ellis Electrical Engineering Ltd whose registered office is:

Unit 1 Scorrier Workshops
Scorrier
Redruth
Cornwall
TR16 5AU

Ellis Electrical Engineering Ltd ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or submit an enquiry through our contact form.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

Contact Form Enquiries

When you submit an enquiry through our website, we may collect:

• First and last name

• Company name (where applicable)

• Email address

• Telephone number

• Address

• Details contained within your message

We use this information to:

• Respond to your enquiry

• Provide information about our services

• Prepare quotations where requested

• Arrange site visits where necessary

• Maintain records of correspondence

• Improve customer service

Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of access

• Referring website addresses

This information helps us monitor website performance, improve user experience, and maintain website security.

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How We Use Your Information

We may use personal information to:

• Respond to enquiries submitted through our website

• Provide information regarding our services

• Prepare quotations and proposals

• Arrange site visits and service delivery

• Improve our website and services

• Monitor website performance and security

• Comply with legal and regulatory obligations

We will only process personal information where we have a lawful basis for doing so under applicable data protection legislation.

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Sharing Your Information

Ellis Electrical Engineering Ltd does not sell, rent, or trade personal information.

We may share information with trusted third-party service providers where necessary for the operation of our website and business, including:

• Website hosting providers

• Email service providers

• IT support providers

• Professional advisers where required

Any third parties processing information on our behalf are required to keep it secure and use it only for authorised purposes.

We may also disclose information where required by law or where necessary to protect our legal rights.

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Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Whilst we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, accounting, or reporting requirements.

Enquiry records may be retained for business administration and customer service purposes.

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Cookies

This website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

Cookies may be used to:

• Ensure the website functions correctly

• Remember user preferences

• Analyse website performance and visitor behaviour

• Improve website content and services

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

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Website Security

To help protect our website from spam, abuse, and automated submissions, we use Google reCAPTCHA on our contact forms.

Google reCAPTCHA may collect information about your device and interactions with the website in order to determine whether a visitor is a human user. This information is processed by Google in accordance with Google's own Privacy Policy and Terms of Service.

By using our forms, you acknowledge that this verification process may take place.

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External Links and Social Media

Our website may contain links to third-party websites, including social media platforms.

These links are provided for your convenience only. Ellis Electrical Engineering Ltd is not responsible for the content, security, or privacy practices of external websites.

When you follow links to websites such as Facebook, Instagram, LinkedIn, X (formerly Twitter), or any other third-party service, you should review their own privacy policies before providing any personal information.

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Your Rights

If you are dissatisfied with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

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Contact Us

If you have any questions regarding this Privacy Policy or the information we hold about you, please contact:

Ellis Electrical Engineering Ltd

Unit 1 Scorrier Workshops
Scorrier
Redruth
Cornwall
TR16 5AU

Email: enquiries@elliselectrical.com

Telephone: 01209 822333

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Changes to This Privacy Policy

Ellis Electrical Engineering Ltd reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices.

Any updates will be published on this page and will take effect immediately upon publication.

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Last Updated: June 2025

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